Return & Refund Policy for ChoenqMall.com

Introduction At Choenq Mall, your satisfaction is our top priority. We want you to feel as iconic as our designs. If your purchase doesn’t perfectly fit your vibe, we’ve made our return and refund process as smooth as a disco track.

1. Eligibility for Returns

To be eligible for a return, your item must meet these criteria:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it. It must be in the original packaging with all tags and labels attached.

  • Timeframe: You must request a return within 30 days of receiving your order.

  • Proof of Purchase: A valid order confirmation email or receipt is required.

2. Non-Returnable Items

For health and safety or customization reasons, the following are non-returnable:

  • Custom-made or personalized products.

  • Intimate or sanitary goods (e.g., underwear, swimwear).

  • Downloadable digital content.

  • Gift cards.

  • Items damaged or missing parts for reasons not due to our error.

3. How to Initiate a Return

  1. Contact Us: Email [email protected] with your order number, the item(s) you wish to return, and the reason.

  2. Instructions: Our team will send you a Return Authorization and the correct return address.

  3. Ship It: Pack the item securely. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Refunds

Once your return is received and inspected (usually within 3-5 business days of arrival):

  • Approved Refunds: We will notify you via email. A credit will automatically be applied to your original method of payment within 7-10 business days.

  • Late Refunds: If you haven’t seen the refund yet, check your bank account and contact your credit card company—it can take a few days to officially post.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, reach out to [email protected] and we’ll guide you through.

6. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs from the original order are non-refundable. If you receive a refund, the cost of return shipping will not be included.

7. Damaged or Defective Items

If your “Disco Chic” gear arrives damaged, please contact us immediately. Send your order number and photos of the damage to [email protected]. We will prioritize a replacement or full refund for you.

8. Cancellations

Orders can only be canceled before they are processed for shipping (usually within 12-24 hours). Once an order is in transit, you will need to follow the standard return process after delivery.

9. Contact Information

Need help with a return? Our support crew is ready: