Shipping

Shipping Policy for ChoenqMall.com

Introduction Welcome to ChoenqMall.com! We are committed to providing you with an exceptional shopping experience, which includes clear and concise information about how we get our “Future Vintage” pieces to your doorstep.

1. Order Processing Time

Once your order is placed, our team begins processing it within 1-2 business days.

  • Business Days: Monday through Friday (excluding holidays).

  • Confirmation: You will receive a confirmation email once your order is processed and ready for shipment.

2. Shipping Methods and Delivery Times

We offer a variety of options to suit your speed. Estimated delivery times start after the processing period:

  • Standard Shipping: 8-14 business days.

  • Express Shipping: 6-10 business days.

  • Note: These are estimates. Choenq Mall is not responsible for delays caused by carriers or external factors (weather, peak seasons).

3. Shipping Costs

Costs are calculated based on the weight, dimensions, and destination of your order. The final fee will be displayed at checkout. Keep an eye out for our Free Shipping promotions!

4. International Shipping

Choenq Mall is proud to bring out products to the world.

  • Customs and Duties: International orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are the responsibility of the recipient.

  • Delivery Times: Typically 7-18 business days depending on the destination and customs clearance.

5. Order Tracking

Once shipped, you will receive a shipment confirmation email containing your Tracking Number. Please allow up to 24 hours for the tracking information to update on the carrier’s website.

6. Shipping Restrictions

Some items (due to size or local regulations) may have restrictions. If an item cannot be shipped to your location, we will notify you and reserve the right to cancel that part of the order.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at [email protected] immediately. We will work with the carrier to investigate and, if necessary, arrange a replacement or refund.

8. Incorrect Shipping Information

Please double-check your address! Choenq Mall is not responsible for orders shipped to an incorrect address provided by the customer. If you spot an error, email us at [email protected] instantly. We’ll try our best to fix it before it ships.

9. Contact Information

Questions about your delivery? We’re here to help:

Do you ship internationally?

International Shipping

Online Payment

International orders can be processed online and paid with Visa, MasterCard, Discover, or American Express. International shipping charges will be calculated during checkout.

Verification

All online international orders are verified through the Jomashop.com payment system to accommodate our international cardholders. Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved, you will be notified of your canceled order status via email.

Wire Transfer Payment

In addition to credit card payments, Jomashop.com also accepts international orders via wire transfer. Wire transfer orders must be submitted via email and processed manually. When sending Jomashop.com an international wire transfer payment, please make sure to pay all fees associated with your wire transfer (contact your bank for fee details). Jomashop.com will email you a list of wire transfer instructions after an invoice is generated in our system and an order total is confirmed.

Duty and Shipping

Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS.

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods. 

Shipping Problems

If an international order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Jomashop. If the item is received damaged, please contact Jomashop within five business days of delivery to conduct a claim. Please hold onto your shipping box because our insurance company may want to inspect it. If the item is not received at all, we are required to wait 45 days after the shipment date to conduct an insurance claim.